We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at +6011-65646799. If your return is accepted, we’ll email you a return shipping label, as well as instructions on how to return the package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gifts.
No refunds for service-related purchases
Pembekal Garam Bukit does not offer reimbursement or return of payment for services rendered, regardless of the customer’s satisfaction.